Refund policy

MyBivvi Refund & Return Policy

Last updated: August 10, 2026

At MyBivvi, we want you to love your purchase. If something isn’t right, we’re here to help.

Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

  • Be unused and unworn

  • Be in its original condition

  • Be free from stains, odors, pet hair, or damage

  • Include its original packaging, when applicable

  • Include proof of purchase or your order number

Items that do not meet these requirements may not be eligible for a refund.

How to Start a Return

To request a return, please contact us at [YOUR CUSTOMER SERVICE EMAIL] with:

  • Your full name

  • Order number

  • Reason for the return

  • Photos of the item, if the item is damaged or defective

Please do not send your item back until you have received return instructions from our customer service team.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued. Processing times may vary depending on your payment provider.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and clear photos showing the issue. If the issue is confirmed, we will work with you to provide a replacement or refund.

Incorrect or Missing Items

If you receive the wrong item or your order is missing an item, please contact us within 7 days of delivery so we can investigate and resolve the issue.

Return Shipping

Unless an item arrives damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part or the item arrived damaged or defective.

Exchanges

If you would like a different size or item, please contact us at [YOUR CUSTOMER SERVICE EMAIL].

Depending on availability, we may be able to arrange an exchange. In some cases, we may recommend returning the original item and placing a new order.

Final Sale Items

Items clearly marked Final Sale at the time of purchase are not eligible for return or refund unless they arrive damaged or defective.

Non-Returnable Situations

We may be unable to accept a return if:

  • The return request is made more than 30 days after delivery

  • The item has been worn or used

  • The item has been washed

  • The item has stains, odors, pet hair, or other signs of use

  • The item has been damaged after delivery

  • The item is missing required components or packaging

  • The item was purchased as a final-sale item

Cancellations

If you need to cancel an order, please contact us as soon as possible.

Because orders may be processed quickly, we cannot guarantee that a cancellation can be made after an order has entered processing or shipping.

If the order has already shipped, you may need to follow our standard return process.

Questions

If you have any questions about our Refund & Return Policy, please contact us:

Email: [YOUR CUSTOMER SERVICE EMAIL]

MyBivvi
Cozy comfort, made for everyday moments.