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MyBivvi Shipping Policy

Last updated: August 10, 2026

At MyBivvi, we want your order to arrive safely and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Orders are not normally processed or shipped on weekends or U.S. holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow some time for tracking information to become active after your order has shipped.

2. Shipping Times

For orders within the United States, estimated delivery is:

Standard Shipping: 3–7 business days after processing

Please note that shipping times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier, weather, holidays, and other circumstances outside our control.

3. Shipping Costs

Shipping costs are displayed during checkout before you complete your purchase.

From time to time, MyBivvi may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly stated at checkout or in the promotional offer.

4. Tracking Your Order

Once your order has shipped, you may receive a tracking number by email.

You can use the tracking number provided by the shipping carrier to check the status and estimated delivery of your package.

Please remember that tracking information may take some time to update after your package has been shipped.

5. Incorrect Shipping Addresses

Please carefully review your shipping information before completing your order.

MyBivvi is not responsible for delays, lost packages, or additional shipping costs caused by an incorrect or incomplete shipping address provided by the customer.

If you realize that you entered an incorrect address, contact us as soon as possible at [YOUR CUSTOMER SERVICE EMAIL].

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or shipping.

6. Delayed Packages

Occasionally, packages may experience delays caused by circumstances outside our control, including:

  • Carrier delays

  • Severe weather

  • Natural disasters

  • Holidays

  • High shipping volumes

  • Transportation disruptions

  • Customs or governmental delays

  • Incorrect or incomplete shipping information

If your package is delayed, please check the tracking information first.

If you believe your package is significantly delayed or lost, contact us at [YOUR CUSTOMER SERVICE EMAIL] and we will do our best to assist you.

7. Lost or Stolen Packages

Once an order has been delivered to the shipping address provided at checkout, MyBivvi is generally not responsible for packages that are lost or stolen after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

  1. Checking around your property and any designated delivery areas.

  2. Asking household members or neighbors if they received the package.

  3. Contacting the shipping carrier.

  4. Contacting us if you need additional assistance.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and the product before discarding any materials.

Contact us within 7 days of delivery at [YOUR CUSTOMER SERVICE EMAIL] and include:

  • Your order number

  • A description of the damage

  • Photos of the package and product

We will review the situation and work with you toward an appropriate resolution.

9. International Shipping

At this time, MyBivvi ships [WITHIN THE UNITED STATES ONLY / INTERNATIONALLY TO SELECT COUNTRIES].

If international shipping is offered, customers may be responsible for applicable customs duties, taxes, fees, or other charges imposed by their destination country.

These charges are not necessarily included in the product or shipping price unless explicitly stated.

10. Pre-Orders

If a product is offered as a pre-order, the estimated shipping timeframe will be displayed on the product page or during checkout.

If your order contains both pre-order and in-stock items, your order may ship together when all items become available unless otherwise stated.

11. Multiple Items and Multiple Shipments

Depending on inventory and fulfillment requirements, items from the same order may occasionally be shipped separately.

If your order is shipped in multiple packages, you may receive separate tracking information.

You will not be charged additional shipping fees solely because your order is divided into multiple shipments unless otherwise stated at checkout.

12. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at [YOUR CUSTOMER SERVICE EMAIL].

We cannot guarantee that changes or cancellations can be made once an order has entered processing or shipping.

If your order has already shipped, you may need to follow our standard return process.

13. Contact Us

If you have questions about your order or our Shipping Policy, please contact us:

MyBivvi
Email: [YOUR CUSTOMER SERVICE EMAIL]
Website: [YOUR WEBSITE URL]